EU Withdrawal Information

This page provides general consumer information for distance contracts and custom digital services. It is intended to support transparency and does not replace mandatory legal rights.

1. General principle

Consumers in the European Union may, in some cases, have a withdrawal right for distance contracts. However, that right may be limited or lost for custom services or digital content once performance has started with the consumer’s express request or consent.

2. Custom services

Where you request a service to begin during any withdrawal period, you may be asked to acknowledge that work can begin immediately and that a proportional payment may be due for work already performed if you later cancel.

3. Custom digital content

Where digital content is supplied in a way that is not on a tangible medium and delivery begins immediately, you may be asked to expressly consent to immediate performance and acknowledge that the withdrawal right may no longer apply once supply begins.

4. How this website handles it in practice

• Public packages are normally confirmed in writing before work begins.
• Custom work is scoped first so the nature of the service is clear.
• If immediate performance is requested, that can affect cancellation and refund rights.

5. Questions

For consumer questions before ordering, contact support@omaralshaer.com and ask for written clarification before payment.